Voice Network Supp Tech Lvl II

Provides on site user support for installation, upgrades and maintenance of all hardware and software in the Voice Network environment. Assists in providing guidance in the area of research, evaluation, selection, development, implementation, and support. Performs preventative maintenance on all network equipment. Troubleshoots and performs repairs when possible and coordinates vendor service as needed. Monitors software and hardware performance and makes software changes to accommodate user needs.