Sales Development Representative

WHO WE ARE

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

We’ve grown annual recurring revenue from $1 million to $50 million in two years.

To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.

If you want to join us in doing work worth shipping, jump in.

THE ROLE

You'll be one of the first voices clinicians hear when they meet Heidi. As an SDR on our team, you're the bridge between curious clinicians and our Account Executives — turning cold conversations into warm pipeline, and inbound interest into booked discovery and demo calls.

You'll work within a team of SDRs to learn how to run great outbound, qualify inbound leads with genuine clinical understanding, and build the kind of pipeline AEs actually want to inherit. Expect daily reps on the phones, sharp written outreach, and constant iteration on what's landing in market.

This isn't a seat-warming SDR role. We move fast, the feedback loop is tight, and the path from SDR to AE is real for those who earn it. If you want to learn modern sales properly — discovery, objection handling, CRM rigour, the whole craft — alongside a team building something clinicians genuinely love, this is the seat.

WHAT YOU’LL DO

• Research and prospect into clinic networks, GP practices, and health systems to build a pipeline of qualified opportunities for the Account Executive team
• Run outbound sequences across email, phone and LinkedIn — testing messaging, reading responses, and iterating until you find what lands with different clinical audiences
• Qualify inbound leads quickly and accurately, asking the right questions to understand a practice’s workflow before handing off to an AE
• Book discovery calls that actually show up — by doing enough homework beforehand that the clinician or practice manager feels like you’ve already done half the work
• Track your activity and pipeline in the CRM with enough discipline that your data is useful to the team, not just a compliance exercise
• Work closely with marketing and the AE team to feed back what you’re hearing in the market — what objections come up, what resonates, what doesn’t

WHAT WE’RE LOOKING FOR

• 1+ year in an SDR, BDR, or similar outbound sales role — you know what a sequence is and you’ve run one
• Comfortable making cold calls without needing a week to psych yourself up for it
• Clear, concise written communication — your outreach emails read like a person wrote them, not a template
• Enough curiosity about healthcare to learn the landscape fast and talk credibly with clinicians and practice staff
• CRM hygiene that you actually maintain, not just clean up before a pipeline review
• A genuine interest in early-stage startup pace — you’re not looking for a fully mapped playbook

HOW WE SHOW UP

• Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
• Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
• Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
• Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
• Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
• Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.

WHY HEIDI?

You’ll join a team measured on real-world impact, not press cycles. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders and designers who’ve felt (on every side of the equation) what non-care feels like, the moral and practical toll as a provider or receiver.

Building what we’re building isn’t always easy. Standard tech playbooks routinely fail in healthcare, and the friction of the medical system will test your perseverance. But we didn’t choose easy, we chose a purpose-driven mission that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognize that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it.

True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.