Director of Implementation

The Director of Implementation is responsible for overseeing the implementation team to ensure successful planning, execution, and delivery of all client implementation projects across the organization. This position provides strategic leadership for the implementation team to support a portfolio of concurrent client implementations, ensuring projects progress predictably from planning through go-live and adoption. The Director establishes clear expectations, coaches team members, promotes accountability, and ensures employees have the tools, training, and support needed to succeed. This individual should have sufficient knowledge of enterprise software implementations and healthcare data environments to provide informed oversight, ask effective questions, and facilitate issue resolution without serving as the primary technical expert. The role combines people leadership, project and program management, technical and data implementation experience, and client engagement.