Support Enginner

Field Support Engineer & Network Skills Key Responsibilities

• Provide Level 2 technical support to end users onsite.
• Diagnose and resolve issues related to computer equipment, peripherals, and applications.
• Perform installation, configuration, and replacement of IT equipment.
• Execute Rack & Stack activities for network equipment and servers.
• Perform cabling, organization, and labeling within racks.
• Support connectivity tasks and basic network troubleshooting.
• Address Field Support requests within established service timeframes.
• Document activities and incidents in ticket management tools.
• Collaborate with local and remote teams to resolve technical issues.

Requirements

Experience providing Level 2 technical support to end users. Knowledge of hardware, Windows operating systems, and productivity tools. Experience with onsite support (Deskside Support / Field Support). Networking knowledge, including