Programme Delivery Manager (Skills & Learning)

We aim to help students realise their potential in the world of work through technology, content, and tools. That's not an easy thing.

We believe in understanding students and partnering with employers, universities, schools, and other technology providers.

It's about students finding the right role and employers finding the most suitable candidates. But it's more than that - it's about helping young people discover options, develop, and build confidence.

About the Team

The Student Success team sits at the heart of our mission to support students as they navigate their early careers - connecting them with opportunities, resources, and experiences that help them reach their full potential.

We work across marketing, content, events, campaigns, and partnerships to engage students meaningfully through our platforms, on campus, and in collaboration with universities and employers. Our work is designed to not only inspire and inform students but to improve outcomes for underrepresented groups and build stronger pathways into top employers.

As Programme Delivery Manager (Skills & Learning), you'll own the full lifecycle of our client employability programmes including large-scale work experience initiatives supporting young people, students and 16–24-year-olds who are Not in Education, Employment, or Training (NEET), to get into meaningful opportunities. That means designing and creating the coaching and masterclass content, scheduling delivery, personally facilitating sessions, and owning the candidate communications journey from end to end.

The Student Success team thrives on collaboration, creativity, and a shared commitment to making a real difference to students' lives. If you're passionate about learning design, facilitation, and delivering programmes that change outcomes for disadvantaged young people, this is the team to join.

About this role

As Programme Delivery Manager, you will fully own the design, creation, and delivery of a large-scale employability support programme. Your main programme is designed to support 10,000 young people (Year 10s & NEETs) into work experience placements with a major retail client. This is not a coordination role, you will design the coaching programme and masterclass content, schedule and personally deliver sessions, and own candidate communications across the full programme journey.

You will manage a source and manage a pool of freelance coaches and internal team members who help deliver sessions to the quality standard you set, and you will be responsible for accurate reporting throughout the programme lifecycle.

You will be communicating with and supporting young people throughout the process, to engage with and build trust with people from diverse backgrounds, including those who may be less likely to access traditional services or whose needs require a more tailored, person-centred approach.

This is a delivery and content-ownership role rather than a client relationship role. Client-facing comms with the client are owned by a separate Account Manager. You will report into the Head of Events and Programmes as part of the Upskill Me Team, who provides oversight and escalation support.

Key Metrics

• Coaching programme designed, built, and delivered on schedule against the 1,000-candidate target (10% of total cohort)
• Masterclass programme designed, created, and delivered against target (approx. 22 sessions across the programme, 100+ candidates per session)
• Candidate communications delivered on time at each stage of the programme journey, supporting registration, uptake, and attendance conversion
• Platform with self-learning paced learning courses and content is populated, maintained and reported on
• Freelance coach pool fully vetted (enhanced DBS), briefed, and onboarded ahead of each delivery phase
• Delivery reporting produced accurately and on schedule throughout the programme
• Programme delivered within internal cost-to-deliver target
• No safeguarding or compliance issues arising from delivery practices