Quality & Development Coach I

The Quality & Development Coach I is the entry level into the quality and employee development function. The role supports service quality and operational consistency by performing quality audits, documenting results, identifying recurring trends, and sharing findings with leadership for follow-up. This level is focused primarily on audit execution and trend identification and is not expected to independently perform the full scope of coaching, training, process improvement, or implementation support responsibilities.

KSA (Knowledge, Skills and Abilities/Attitudes)