Dispute Resolution Specialist I

Reports to: Dispute Resolution Officer

Functions Supervised: None

Primary Functions: Assist members with fraudulent and merchant dispute transactions on Debit Card, Credit Card and ACH according to federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures.

Duties and Responsibilities:

• Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
• Develop a working knowledge of card and ACH dispute processes and systems.
• Develop and maintain a current working knowledge of...