Specialist: Business Intake Workflow

Essential Functions:

• Monitors workflow performance to identify bottlenecks and system performance issues. Take prompt action to resolve issues as agreed. Investigate reported workflow issues and escalate critical functionality issues to Managers, Development Team and IT Service desk, as appropriate
• Follows documented guidelines for troubleshooting and administratively intervening in requests within workflow, including cancelling and restarting requests, redirecting tasks, executing update queries and resolving workflow...