Customer Care Specialist

As a Customer Care Specialist at Granicus, you will be responsible for managing customer care requests and coordinating their resolution with internal partner teams. Your role will extend beyond day-to-day support to include handling escalated and complex cases, particularly those involving our advanced support offerings and executive-level customers. This dual focus will allow you to address the needs of both standard customer care and high-stakes executive escalations. You will also play a pivotal role in managing executive customer relationships, ensuring that issues raised by Granicus executives or key customers receive priority treatment and resolution. Additionally, as part of our...