Associate Service Delivery Manager

Granicus is seeking an Assistant Service Delivery Manager to support the reliability, stability, and continuous improvement of our platform operations. This role plays a critical part in managing service operations and coordinating incident response to ensure highly available, performant systems that support citizen engagement at scale. The Assistant SDM operates at the centre of incident management, working closely with Cloud Operations, SRE, Engineering, and Support teams to restore services quickly, minimise customer impact, and drive structured follow-through after incidents. This role is AI- and AIOps-enabled, requiring the ability to apply AI-driven insights,...