Client Relationship Manager

Your job Be the person your clients trust to make Get-e work for them. You'll take on a portfolio of clients and become their dedicated point of contact: the person who knows their business, anticipates what they need, and makes sure every interaction with Get-e feels handled, not handed off. This isn't ticket resolution. It's relationship ownership. You're accountable for how your clients feel about Get-e, not just how fast their tickets close.

What you'll do Getting clients off to a strong start

• Be your client's guide from day one, the person who makes their first weeks with Get-e feel effortless, not administrative
• Understand each client's business well enough to set them up in a way that actually fits how they operate, not just how our systems are configured
• Catch and fix friction before the client feels it

Knowing your clients better than anyone else at Get-e

• Be the one person your clients can call who already knows their history, their preferences, and what matters to them. No re-explaining, no hand-offs
• Run regular check-ins that are worth the client's time, not status updates, but a genuine read on how things are going and what could be better
• Spot when a client is quietly struggling before they have to complain about it

Making things right when they go wrong

• Take full ownership of complaints and disputes for your clients: investigate properly, resolve them, and communicate in a way that leaves the client feeling looked after, not processed
• Be proactive about bad news. Clients should hear it from you before they have to ask
• Handle escalations yourself wherever you can. The goal is your clients never have to go around you to get something fixed

Helping clients get more out of Get-e

• Look for chances to make the relationship more valuable, not just less painful: new routes, better service fit, smoother processes for their team
• Bring the client's voice back into Get-e. If something about our product or process is making their life harder, that's information the business needs

Outcomes

• Clients say you know their business and treat you as a trusted partner, not a support line
• New clients feel confident and set up for success within their first weeks, not confused or chasing you for basics
• Clients experience fewer surprises and faster, more human resolutions when something does go wrong
• Retention and satisfaction improve within your portfolio because clients feel owned, not queued
• Clients see you proactively bringing them value, not just responding when asked

Your profile

• 5+ years in client services, customer success, account management, or client-facing operations (travel, mobility, or service industry a plus)
• You build real relationships. Clients remember you, not just your resolution time
• Genuinely curious about how your clients' businesses work, so you can anticipate what they need
• Strong written and verbal communication; confident and calm handling sensitive situations
• Commercially minded. You can spot when a client relationship has room to grow, not just room to fix
• Able to prioritize across a portfolio, knowing which relationships need attention before they ask for it
• Strong English (Dutch or other European languages a plus)
• Experience in the aviation, travel or mobility industry is a big plus
• You're based in the Netherlands
• Experience with preparing and holding MBR's or QBR's

Why us? What’s in it for you?  We want our benefits to make your working life easier, more flexible and a little more enjoyable too.

• Thinking about the future? We contribute 2.5% towards your pension.
• Ready for a break? Enjoy 25 vacation days per year, plus 8% holiday allowance. Don't forget to experience our service yourself. Use our transfers twice a year and experience first-hand what we offer our clients. Also, enjoy employee discounts on hotel stays.
• However you commute: Travel by train with an NS Business Card, or drive with travel expenses covered and parking available at the office.
• Fancy a new bike? Make use of our bike lease option for private use.
• Flexibility matters: Work from home up to 2 days per week, with the possibility to work from abroad for up to 2 weeks.
• Coffee, matcha or something healthy? Enjoy Starbucks coffee, matcha, fresh fruit and employee meal discounts at the office.
• Friday plans sorted: Join the team for our Friday borrels.
• A little friendly competition: Put your skills to the test during our company ping-pong tournaments.

Does this sound like the opportunity you’ve been waiting for? There’s only one way to find out, apply today!