Computer User Support Specialist Intermediate

Job Summary

Galapagos Federal Systems LLC is seeking a motivated and skilled Computer User Support Specialist Intermediate to support Army Materiel Command (AMC) at Redstone Arsenal.

In this role, you will provide technical support to end users by troubleshooting and resolving hardware, software, network, and system-related issues. You will use remote support tools and an automated ticketing system to manage, track, and document service requests, while also providing on-site troubleshooting, maintenance, and end-user support as needed.

The ideal candidate is a technically proficient, customer-focused IT professional with strong troubleshooting, communication, and problem-solving skills and the ability to...