English-French Bilingual Customer Service Representative - Canada Logistics Acco

Job Title: English-French Bilingual Customer Service Representative (Canada Logistics Account)

Overview: We are seeking an English-French Bilingual Customer Service Representative to support a Canada logistics account. This position is ideal for candidates with strong phone-based customer service skills who thrive in a fast-paced, high-pressure environment with heavy call volume. The role involves providing professional support for logistics-related inquiries, efficiently handling customer issues, and maintaining accurate documentation in internal systems.

Key Responsibilities:

• Provide customer service support in both English and French for a Canada logistics account.
• Handle a high volume of phone-based customer interactions.
• Assist customers with logistics-related inquiries, service issues, shipment follow-up, and general support requests.
• Accurately and completely record customer interactions in internal systems.
• Follow established workflows, service standards, and escalation procedures.
• Coordinate with internal teams to resolve customer issues when necessary.
• Maintain service quality and efficiency in a high-pressure, high-call-volume environment.

Working Schedule:

• Service window aligned with US Mountain Time (MT), from 7:00 AM to 8:00 PM.
• Three shifts are arranged within this service window.
• 8 working hours per day.
• 6 working days per week (Monday to Saturday).
• For candidates based in Egypt, working hours will generally fall within the afternoon to late night/early morning local time.
• Candidates must be comfortable working this schedule.

Requirements:

• Fluent in English and French, both spoken and written.
• At least 1 year of customer service experience.
• Previous phone support/call handling experience is required.
• Ability to perform well in a high-pressure, high-call-volume environment.
• Strong communication, problem-solving, and documentation skills.
• Reliable, disciplined, and able to follow structured service processes.

Preferred Qualifications:

• Experience in the logistics industry is preferred.
• Experience supporting international customers is a plus.
• Previous experience in call center, customer support, or service operations is preferred.

Application Information: Please submit your resume with the following details:

• Contact information
• English proficiency level
• French proficiency level
• Customer service experience
• Phone support experience
• Logistics-related experience (if any)