Manhattan WMOS/MAWM Solution Architect

Job Title: Manhattan WMOS/MAWM Solution Architect Job Location: Atlanta, GA, United States, or fully remote within the United States for exceptional candidates. Job Type: Full-time, Permanent Hiring Timeline: Immediate Reporting Line: Co-Founder, COO & SVP Enterprise Systems. Travel Expectations: Up to 50% travel, based on customer requirements. Existing Vacancy: Yes Application Deadline: Open until filled

About Fulfillment IQ (FIQ)

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.

We work at the intersection of strategy, operations, and technology, solving complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.

Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.

Role Overview

Fulfillment IQ is expanding its Manhattan practice within our Enterprise Systems Implementation team and is seeking a senior Manhattan WMOS/MAWM Design Lead / Solution Architect to lead solution design for complex WMS transformation programs.

This role is responsible for defining and governing the end-to-end Manhattan WMOS solution, translating business and operational requirements into scalable functional and technical designs, and providing clear direction to configuration and delivery teams.

The Design Lead will serve as a key technical and functional authority throughout the engagement from discovery and solution design through configuration, testing, deployment, go-live, and hypercare. You will work closely with client business and IT stakeholders, FIQ delivery teams, integration teams, and automation partners to ensure the solution is practical, scalable, maintainable, and aligned with Manhattan WMOS standard capabilities.

Engagements may include large retailers and 3PLs, template-based multi-site rollouts, legacy WMS migrations, complex distribution operations, and highly automated facilities involving ASRS, AMRs, WCS/MHE, sortation, conveyance, print-and-apply, parcel, and other warehouse technologies.

This is a highly client-facing role requiring both deep Manhattan WMOS/MAWM expertise and the ability to lead design decisions, influence stakeholders, challenge requirements, and drive teams toward a common solution.

Mandate

• Own the end-to-end functional and technical solution design for Manhattan WMOS/ Manhattan MAWM implementations.
• Translate business processes, operational requirements, and functional requirements into detailed WMOS solution designs.
• Establish design principles and ensure configuration teams remain aligned with approved requirements, solution architecture, templates, and design decisions.
• Challenge requirements and proposed customizations where standard WMOS functionality can meet the business need.
• Define the appropriate use of standard functionality, configuration, extensions, interfaces, and custom development.
• Provide design governance throughout build, testing, deployment, and hypercare.
• Lead integration design discussions across ERP, middleware, WCS/MHE, automation, parcel, transportation, and labeling platforms.
• Identify solution risks, dependencies, assumptions, and design gaps early and drive them to resolution.
• Serve as a trusted technical advisor to client IT and business stakeholders.
• Mentor WMOS consultants and help establish FIQ's Manhattan delivery standards, templates, accelerators, and reusable assets.
• Support pre-sales activities including solution strategy, estimates, proposals, demonstrations, and client presentations.

Must Have

• 8+ years of hands-on Manhattan WMOS/MAWM experience, with substantial recent experience in Manhattan WMOS/MAWM.
• Strong hands-on experience with WMS solution design, configuration, and implementation.
• Demonstrated experience serving as a WMS Design Lead, Solution Architect, Technical Lead, or equivalent senior WMS design role.
• Ability to explain and defend WMS design and configuration decisions based on specific warehouse workflows and operational requirements.
• Strong understanding of WMS capabilities, configuration options, constraints, and integration touchpoints.
• Experience designing solutions for complex warehouse processes such as receiving, putaway, replenishment, picking, packing, shipping, inventory management, cycle counting, returns, wave/planning processes, and value-added services.

Solution Design & Architecture

• Proven ability to lead end-to-end WMS solution architecture and functional design from requirements through deployment.
• Ability to convert business requirements into: solution architecture, functional design, configuration direction, Integration requirements, process flows, technical specifications, and POCs/prototypes where appropriate.
• Strong ability to distinguish between standard WMOS functionality, configuration, extension, customization, and integration.
• Experience evaluating customization requests and determining whether requirements can be addressed through standard WMOS functionality or configuration.
• Experience establishing and governing global/template solutions across multiple sites.

Configuration & Integration Governance

• Experience directing WMOS configuration teams and reviewing configuration for: functional correctness, design compliance, completeness, scalability, template alignment and solution quality.
• Ability to identify gaps between approved design and actual configuration.
• Experience managing design decisions and ensuring traceability from requirements through configuration and testing.
• Strong understanding of configuration dependencies and downstream impacts of design decisions.
• Strong understanding of WMS integration architecture and ability to define interface requirements and integration specifications.
• Experience integrating WMOS with ERP platforms such as SAP, Oracle, JD Edwards, or equivalent systems.
• Experience working with middleware/integration platforms and client-owned interface.
• Understanding of warehouse automation and material-handling integrations, including.
• WCS/MHE/ASRS/AMRs/Sortation/Conveyance, Print-and-apply, Parcel/shipping systems and Label management.

Client Leadership

• Experience working within complex enterprise implementation programs involving multiple workstreams and technology teams.
• Strong ability to manage technical risks, assumptions, dependencies, and design decisions.
• Strong client-facing communication and stakeholder management skills.
• Comfortable working directly with CIO/IT leadership, WMS teams, warehouse operations, enterprise architects, integration teams, and automation partners.
• Ability to communicate complex technical concepts to both technical and non-technical stakeholders.
• Demonstrated ability to influence stakeholders and drive alignment when there are competing requirements or design opinions.

Nice to Have

• Experience in regulated industries such as medical devices, life sciences, or pharmaceuticals, including special handling, lot, or serial control requirements
• Experience migrating from legacy WMS platforms
• Hands-on SQL or other database-querying experience for data validation and troubleshooting
• Experience with MuleSoft or other middleware integration platforms
• Experience with WCS, parcel and shipping, or label management system integrations
• Exposure to Manhattan Active Warehouse Management
• Pre-sales, solutioning, or estimating experience
• Experience mentoring consultants or helping build a consulting practice
• Prior experience at Manhattan Associates or a leading Manhattan implementation partner

Key Responsibilities

• Lead functional & technical design and architecture decisions on Manhattan WMOS engagements
• Translate business and functional requirements into clear POCs and technical direction for configuration teams
• Review configuration work for accuracy, completeness, and alignment with templates and approved design
• Define integration requirements and support validation across ERP, middleware, MHE/WCS, parcel, and labeling systems
• Coordinate across client IT groups to align on interface specifications, timelines, and dependencies
• Evaluate extension requests and document the business need, impact, and recommendation for each
• Support test planning, SIT/UAT execution, defect triage, and resolution
• Plan and support cutover, go-live, and hypercare
• Maintain a clear record of technical risks, assumptions, dependencies, and decisions
• Present technical recommendations and status to client and FIQ leadership
• Contribute to FIQ's Manhattan practice through templates, accelerators, and best practices, and mentor junior consultants
• Support pre-sales activities, including solution approach, estimates, and proposals

What Success Looks Like in the First 90 Days

• WMOS solutions are well-designed, scalable, supportable, and aligned with business objectives.
• Configuration teams consistently deliver against approved designs and templates.
• Unnecessary customization is minimized through strong solution governance.
• Integration and automation dependencies are identified early and effectively managed.
• Design decisions are clearly documented and understood across the program.
• Client stakeholders view the Design Lead as a trusted WMOS advisor.
• Projects achieve high-quality outcomes through design, testing, go-live, and hypercare.
• FIQ builds reusable Manhattan assets, methodologies, and talent that improve delivery quality and efficiency across future programs.

Key Performance Indicators (KPIs)

• Design, build, and go-live milestone adherence on assigned engagements.
• Quality of configuration output and alignment with approved design.
• Number of extensions kept to the minimum necessary, with documented justification.
• Integration interfaces defined and validated on schedule with client IT teams.
• Defect trends and resolution speed during SIT/UAT.
• Client satisfaction, repeat business, and account expansion.
• Contributions to practice growth, including reusable assets, consultant development, and pre-sales support.

Why You'll Love Working Here

At Fulfillment IQ, we don't just build supply chain solutions; we build long-term careers.

We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you're leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact.

We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.

Work That Matters. You'll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.

Career Growth That Matters. We invest in mentorship, leadership development, and continuous learning, supporting both vertical growth and long-term career progression.

Flexibility to Thrive. We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.

We Celebrate Impact. From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.

A Collaborative Culture. You'll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.

Perks You'll Appreciate

• Employee Health: Comprehensive health and dental coverage for you and your family
• Time Off: Competitive paid time off and flexible leave policies
• Retirement: Retirement savings programs and employer contributions
• Professional Growth: Dedicated learning and development budget
• Flexible Work: Remote and hybrid work options
• Perks: Equipment and workstation allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable
• Community Engagement: Team events, meetups, and company offsites

Use of Artificial Intelligence in Hiring

FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact hr@fulfillmentiq.com.

Accommodations

FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com, and we will work with you to meet your needs.

Candidate Privacy

Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, at https://fulfillmentiq.com/candidate-privacy-notice/. This includes the use of AI-assisted screening described above. By applying, you acknowledge this notice. Questions: hr@fulfillmentiq.com.

Equal Opportunity

Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

Learn More About Us:

Website: fulfillmentiq.com

LinkedIn: Fulfillment IQ

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