IT Specialist - Transit

The IT Specialist provides support for basic incident resolution, troubleshooting, remove & replace and requests reported by the staff. Responsibilities include initial assessment, triage, research, exchange, root cause, and resolution of basic incidents and requests regarding the use of approved software products, hardware, and computer equipment. The IT Coordinator is responsible for collecting information through a customer conversation, analytics, accessing support tools, and additional support staff if needed. Problems beyond the scope of their ability or responsibility are...