Customer Experience Manager (On-Site)

F.H. Furr is seeking an experienced Customer Experience Manager to lead and develop a high-performing customer operations team at our headquarters in Manassas, VA. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment opportunities, and improving operational performance across our Plumbing, HVAC, and Electrical businesses. As a high-impact, high-visibility position, this role partners closely with Sales, Marketing, Field Operations, General Managers, Directors, and other senior leaders to deliver business growth, operational excellence, and a seamless customer experience.Key Responsibilities- Drive performance in customer experience, appointment conversion, quality, service levels, and productivity.- Lead daily call center...