Computer User Support Analyst 2

End-User Technical Support (for both on-campus and remote workers)

• Provide advanced support for use of core and environment-specific OHSU systems and

software, in person and via email, phone, and screen-sharing, for multiple Occ Health Sci sites across campus.

• Troubleshoot and resolve problems with network access, computer hardware, software, and printers and other accessories, including performing repairs and component-level isolation & replacement.
• Interface with ITG service desk re: network problems and other issues.
• Develop and provide training for end users and provide technical information and updates as needed.
• Provide client-side, cross-platform support for Exchange Online email/calendar and...