Call Center Representative

Call Processing/Paging (answering, screening, routing, paging etc.)

• Use Information Systems for the following call types:
• Informational
• Emergent
• After-hours clinic and/or healthcare support
• Physician Advice and Referral Calls
• On-call and paging support o Multiple marketing events for OHSU
• Provide information to callers, including directions, addresses and hours of operation.

Paging appropriate personnel or on-call staff. Data Entry

• Assist departments with data entry for on-call schedules or paging status.
• Change/check status/referral of pagers including forwarding calls from one pager to another and blocking pagers for vacations,...