HR Manager

The HR Manager is responsible for developing, implementing, and managing all Human Capital and Administrative functions for the company’s IT, Identity Management, and Digital Transformation operation s within the assigned country or region. The role ensures compliance with local labor laws, smooth HR operations, effective workforce planning, employee relations management, and end-to-end administrative support to enable efficient business performance.

Requirements

Responsibilities:

Human Capital Management

• Develop and implement HR strategies, policies, and procedures aligned with corporate guidelines.
• Drive end-to-end recruitment for technical and non-technical roles, including IT, digital transformation, project management, and identity management positions.
• Lead manpower planning, forecasting, and organizational design to meet business growth needs.
• Manage onboarding, orientation, and induction programs to ensure seamless integration of new hires.
• Oversee performance management cycles, including goal setting, mid-year reviews, and annual appraisals.
• Monitor and analyze HR KPIs (turnover, retention, productivity, headcount reports).

Employee Relations

• Handle employee relations, grievances, disciplinary cases, and conflict resolution with fairness and compliance.
• Provide guidance and support to managers on HR policies, employee performance, and behavioral issues.
• Maintain a healthy and engaging work environment through HR initiatives and employee wellness programs.

Compensation & Benefits

• Support the development of competitive compensation packages aligned with market trends.
• Ensure accurate payroll input, leave management, attendance tracking, and overtime processing in coordination with Finance/Admin.
• Manage employee benefits, medical insurance, and end-of-service calculations.

Compliance & Governance

• Ensure full compliance with labor laws, immigration requirements, and local regulatory guidelines.
• Maintain updated employee files, HR documentation, and accurate HRIS records.
• Support internal and external audits related to HR and administrative processes.

Learning & Development

• Identify training needs for technical and non-technical staff.
• Implement training programs, development plans, and skill-enhancement initiatives aligned with digital transformation goals.

Administrative & Office Management

• Oversee general administration including office facilities, visas, travel, logistics, and procurement support.
• Manage vendor relationships for administrative services (office equipment, travel agencies, insurance providers, etc.).
• Ensure smooth day-to-day office operations and enforce administrative policies.

Stakeholder Management

• Act as the main HR contact for corporate leadership, regional teams, and project stakeholders.
• Support HR requirements for government tenders, digital identity projects, service centers, and technology deployments.

Qualifications & Experience

• Bachelor’s degree in human resources, Business Administration, or related field (Master’s preferred).
• 6–10 years of HR experience, including at least 3 years in managerial roles.
• Experience in IT, Digital Services, or Identity Management industries is an advantage.
• Strong knowledge of regional labor laws, compliance, and HR best practices.
• Experience with HRIS systems and digital HR workflows.