Head of Service Delivery (Global)

Everseen: A leader in vision AI solutions for the world’s leading retailers.

The Role Are you a seasoned leader ready to drive 24x7 resilience and guarantee 99.99% availability for mission-critical software? As Head of Service Delivery, you will lead our global support organization, championing ITIL best practices and cutting-edge AIOps and self-healing automation to meet strict SLAs. In this high-impact, customer-focused, and C-level facing role, you will manage high-performing teams, resolve major incidents, and directly influence our product roadmap to maximize customer satisfaction and global growth.