VOIP TECHNICIAN

Description is seeking a VoIP Technician to install, configure, and provide Tier II resolution for enterprise Voice over IP services for a Department of War agency across NIPRNet, SIPRNet, and JWICS enclaves. The technician analyzes escalated voice incidents (phone registration, call quality, voicemail, softphone/Jabber, gateway and analog device issues) using call manager and monitoring tools to determine root cause and decide resolution or escalation to the VoIP Engineer; determines...