VIP Support Technician (Mid-level)

Primary Duty VIP Systems Analysis, Cradle-to-Grave Ownership, and Independent Judgment

• Independently applies systems analysis techniques and specialized technical knowledge to diagnose and resolve Tier II hardware, software, and connectivity failures for Level II Gold and Level III Platinum VIP users across NIPRNet and higher classification networks; maintains single-ownership cradle-to-grave accountability for each incident and service request.
• Conducts daily Level III Platinum VIP wellness visits between 6:30 AM and 10:00 AM; independently analyzes and documents current issues impacting...