Tier II Deskside Technician (Triage)

Primary Duty Incident Triage, Pattern Analysis, and Routing Judgment The primary duty of this position is the independent application of systems analysis techniques and specialized technical knowledge to perform initial technical analysis of incoming IT incidents and service requests, including diagnostic gathering, basic Tier I troubleshooting at first contact, categorization and prioritization under the J6 framework, pattern analysis, and routing across downstream support teams. The candidate exercises discretion and independent judgment in routing decisions, in determining categorization and priority...