QASP / AQL QUALITY ANALYST

Empower AI is seeking a QASP / AQL Quality Analyst to own the Quality Control Program for an enterprise IT Customer Support Services program supporting a Department of War agency. The Performance Requirements Summary defines binding SLAs, XLAs, and Acceptable Quality Levels (AQLs) across sixteen task areas, and the Government surveils performance under its Quality Assurance Surveillance Plan (QASP). The analyst develops and executes the Quality Control Plan, independently audits service delivery and deliverables against every AQL, validates the metrics reported to the Government, drives corrective and preventive action, operates the 'early warning'...