Performance Management & CX Analyst

We have an exciting opportunity at the Department of State! The Performance Management & Customer Experience (CX) Analyst, under general supervision, formulates and defines systems scope and objectives in CX through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

This position also:

• Develops or modifies moderately complex information systems; analyzes business and user needs, documents requirements, and revises existing system logic difficulties as necessary.
• You will assist in applying common best CX practices for the industry to the customer using a knowledge base to create...