KNOWLEDGE CENTER TEAM LEAD

Description Empower AI is seeking a Knowledge Center Team Lead to supervise a team of Tier I Knowledge Center (KC) agents supporting the external industry partners and users of a Department of War agency on its portfolio of mission applications (e.g., DISS, NISS, NBIS). External users reach the KC through a dedicated toll-free number, support email, public web form, and public chatbot, and the KC agent creates and manages the ticket on their behalf. The Team Lead owns real-time team...