ITSM Process Analyst

We have an exciting opportunity at the Department of State! ITSM Process Analyst is responsible for the operations supporting the hybrid VPC and global network infrastructure for the customer.

Responsibilities:

• You will coordinate and improve Incident and Service Request Management as part of broader ITSM efforts.
• You shall develop, coordinate, administer, update, and submit change requests to maintain workflows in the Ticket Management System (Service Now), and recommend system enhancements for hardware, software, processes, and procedures to improve ITSM operations.
• You will collaborate with stakeholders to update Ticket...