Desktop Support Technician

Empower AI: As a Help Desk Technician, you will join a team to support vital systems and services for Federal Government. This is onsite in Washington, DC.

Highlights of Responsibilities:

• Provide Client Services/Help Desk support using a ticketing system to track all user calls and emails.
• Resolve customer requests accurately and timely.
• Support and manage user account and access requests.
• Write, edit and maintain user documentation, including training materials and user guides.
• Teach training classes on the software suite.
• Assist with testing of applications...