DESKSIDE TECHNICIAN (HANOVER, MD)

Description Empower AI is seeking a motivated Deskside Technician (Hanover, MD) to analyze and resolve escalated Tier II end-user computing issues for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users across multiple security enclaves. When the Tier I Service Desk cannot resolve an issue remotely, the technician determines root cause and business impact, decides whether to repair, reconfigure, re-image, replace, or...