CASD Tier I Service Desk Agent

We have an exciting opportunity at the Department of State! The CASD Tier 1 Service Desk Agent is the primary contact for all customer service events related to the global customer IT environment. Responsibilities:

• You will be responsible for providing professional, high-quality Tier 1 support to the internal user community (~40K users) and, often generate service tickets for every service event. Service events include incidents, problems, service requests, and change requests, which may be submitted via email, phone, instant message, agent chat, chatbot (when available), ticket management system (currently Service Now), or automated event reporting.
• You...