Desktop Support Technician

The Desktop Support Technician provides Tier 1 technical support for end-user hardware, software, and connectivity issues. This role serves as the first point of contact for IT-related requests and is responsible for resolving common issues, documenting resolutions, and escalating issues per established procedures. The employee will interact with users and vendors to support the infrastructure and must demonstrate strong customer service skills and professional communication. This role may receive day-to-day operational guidance...