Customer Service Representative

The Customer Service Representative will follow up on existing accounts attend On-Site Kick-Offs and assist with contract renewals. This position is responsible for strengthening customer relationships by ensuring customers feel valued, heard, and supported. Success will be measured by improved customer retention, increased customer awareness of Mesa's service offerings, and additional service opportunities generated through proactive communication and account support, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value.