IT Team Manager

Edgewater Federal Solutions is seeking an IT Team Manager to support a major national laboratory. The successful candidate will support Operation Managers in day-to-day management, resource planning, and work allocation to meet agreed service levels. Specify, agree, and apply standards for service delivery. Track and monitor performance metrics, analyze reports, and resolve issues. Draft and maintain policies, standards, and procedures for service functions. Maintain and update the service catalog to ensure accuracy. Provide oversight for localized or remote areas and collaborate with...