Customer Experience

Partner closely with the MD of Customer Experience, Retail leadership, and COO to help define and execute East West Bank's Retail Strategy and Transformation agenda. This role will serve as a thought partner and execution lead across several of the bank's highest-priority initiatives, including talent transformation, branch network strategy, branch of the future, digital experience modernization, and onboarding/KYC transformation.

~80% of the role will focus on retail transformation initiatives, working cross-functionally across Retail, Product, Digital, Operations, AML/BSA,...