Tier 1 Customer Support Lead

The DrFirst Tier 1 Support Lead is a steppingstone into people leadership where you can sharpen your desire to inspire a team and is perfect for someone ready to embrace agility and drive business change. As a Tier 1 Customer Support Lead, you will manage a team of Tier 1 Support representatives who spend much of their day interacting with our customers through various channels such as phone, chat, and webform. Your goal is to guide the team to deliver exceptional customer service while striving to provide first contact resolution (FCR) and achieve both team and individual goals set forth by the Support Organization. You can effectively support all products in the DrFirst solution suite, and you have...