Subject Matter Expert (SME), Service Delivery

DMI, LLC is seeking a Service Delivery Subject Matter Expert to serve as the customer-facing service management authority on a ServiceNow maturity, support, and development program for the U.S. Senate Sergeant at Arms (SAA). This role is the primary point of contact for customer stakeholders. It leads the cross-functional working groups that produce the process and workflow documentation feeding the assessment phase, owns service performance measurement, and supports transition of new capabilities into operations....