NOC Analyst

DMI, LLC is seeking a NOC Analyst to join us. The NOC Analyst provides 24x7 monitoring support for the city-wide optical network environment. The role is responsible for monitoring and responding to network faults/outages, identifying faults/incidents, creating tickets for each event, and notifying all customers and key leadership personnel. The Analyst will adhere to all Standard Operating Procedures and Methods of Procedures in accordance with service level agreements (SLAs) in an ITIL-based format.