Quality Assurance Team Specialist - Vaga afirmativa para contratação exclusiva PCD

We are looking for a Quality Assurance Team Specialist to be the technical architect of our customer experience standards. While our operational team focuses on high-volume quality reviews , you will be responsible for the methodology, the accuracy of our evaluation tools, and the deep-dive analysis that drives business efficiency. This is a role for someone who doesn't just see a mistake but wants to master the data to understand exactly what caused it.