CX Social Media Insights Sr Analyst

The Customer Experience Coordinator will work within the Social Media channels, leveraging listening tools, monitoring the quality of interactions, and tracking CX metrics to identify opportunities and mitigate reputational risk for the brand. Social media insights remain the core of the role, and the ideal candidate also brings working familiarity with insights work more broadly: light user research, data analysis, and AI tools that help scale and enrich the team's output. A strong analytical background and a deep understanding of social media platforms are essential to drive impactful decisions.