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QA Engineer

CX Continuous Improvement Sr Analyst

didiglobal·BR-SP-Sao Paulo

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As a CX Service Design Sr Specialist, you will act as a bridge between operations and data, translating complex service processes into structured insights and scalable solutions. You will be responsible for deeply understanding end-to-end processes, identifying inefficiencies through data analysis, and designing improvements that enhance both customer experience and operational performance.

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