Community Agent Operations Lead

The CX Community Sr Analyst will be responsible for managing agents to execute a program aimed at improving the Early Life Cycle experience for drivers, specifically in SSL (Spanish Speaking Latin America). This role involves understanding the customer journey, ensuring continuous improvement, and being capable of iterating on agent deliverables to maximize impact. The primary responsibilities of this position include the following: - Guide and assist an agent team in executing onboarding and engagement initiatives for new drivers.

- Formulate, assess, and refine training content and operational deliverables to...