Help Desk Specialist Mid Tier 1

DecisionPoint is hiring an experienced Tier 1 Help Desk Specialist to support authorized users of the Defense Casualty Information Processing System (DCIPS) Future. You will independently diagnose application and access issues, prepare clear escalation records, and help improve support procedures. You will work within Tier 1 responsibilities and coordinate with Tier 2, Tier 3, infrastructure, and cybersecurity specialists.

Under Total Contact Ownership, you will keep users informed, track assigned requests after escalation, and confirm resolution before closure. Accuracy, discretion, and respectful service are essential...