Help Desk Specialist Junior Tier 1

DecisionPoint is hiring a Junior Help Desk Specialist to provide first-contact support for authorized users of the Defense Casualty Information Processing System (DCIPS) Future. You will troubleshoot common issues, document requests, and refer unresolved problems to the appropriate team. The work calls for accurate records, discretion, and courteous service in a sensitive Department of Defense mission.

You will work from established procedures with guidance from experienced specialists and service-desk leads. Under Total Contact Ownership, you will keep users informed and track assigned requests through resolution,...