Customer Liaison Officer

To act as DEA's embedded Customer Liaison Officer within a Customer's centre in Dover, providing the day-to-day operational and technical link between the customer, DEA mission crews, and support teams. The liaison officer will be responsible for providing sensor payload output advice on the utilisation of the platform and resolving any issues with the interface. The role will provide first-line support to ensure sensor outputs are correctly received, displayed and understood within the command centre, escalating technical faults where required and maintaining continuity through clear shift handovers. This is a shift-based, customer-facing role requiring a calm, credible and technically confident operator.