Trainer (Japanese)

David Kennedy Recruitment is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Trainer to support its Japanese-speaking Customer Service team in Malaysia.

As a Trainer, you will be responsible for delivering training and supporting the development of Japanese-speaking Customer Service Representatives. You will help new and existing team members develop the knowledge, skills and confidence required to provide excellent customer support across travel-related products and services, including hotels, flights and activities.

Position: Trainer (Japanese)

Location: Malaysia

Model: Remote

Employment type: Full time

DUTIES AND RESPONSIBILITIES:

• Deliver onboarding and training programmes for new Japanese-speaking Customer Service Representatives
• Train employees on the products and services supported by the team, including hotels, flights, activities and other travel-related services
• Explain customer service workflows, systems, tools and procedures
• Develop, update and maintain training materials, presentations and learning resources
• Evaluate trainees' knowledge, performance and readiness to transition into live operations
• Conduct knowledge assessments, practical exercises and training evaluations
• Provide individual coaching and constructive feedback to support employee development
• Collaborate with Team Leaders and Quality Analysts to address recurring performance and knowledge gaps
• Monitor training effectiveness and recommend improvements to training programmes
• Support ongoing refresher training and continuous learning initiatives

REQUIREMENTS:

• Native Japanese and good command of English
• Previous experience as a Trainer, Training Specialist or in a similar learning and development role
• Experience delivering training within a customer service or contact centre environment
• Strong understanding of customer service principles and operational processes
• Excellent presentation and communication skills
• Ability to explain complex information clearly and adapt training methods to different learning styles
• Ability to assess learning progress and provide constructive feedback
• Comfortable working with digital platforms, training tools and presentation software
• Willingness to work shifts according to business requirements, including weekends and public holidays where applicable

BENEFITS:

• Work-from-home arrangement in Malaysia
• Competitive compensation package
• Performance bonus opportunities
• Employee benefits
• Career and professional development opportunities
• Access to thousands of free learning courses
• Initial training and ongoing coaching
• Inclusive and supportive working environment
• Opportunity to work within a global team
• Relocation support
• And many more!