Technical Support Advisor (Polish)

David Kennedy Recruitment is working with a leading international healthcare company to recruit a Polish-speaking Technical Support Advisor for its customer support team in Bulgaria . The role focuses on providing technical support to customers using medical devices, troubleshooting device issues, guiding users on product functionality and coordinating repair or replacement processes when required.

Position: Technical Support Advisor

Location: Bulgaria, Remote

Employment type: Full-time

Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

• Provide technical support for customers using medical devices, including troubleshooting device issues
• Guide customers on product functionality
• Coordinate repair or replacement processes when needed
• Deliver customer support and accurate documentation
• Follow compliance and support procedures.

REQUIREMENTS:

• Polish at C2 level and English at C1 level
• High School Diploma
• Customer Service skills
• Technical Support skills
• Complaint Handling skills
• Troubleshooting skills
• Call Center Experience
• Strong Communication skills
• Problem Solving skills
• Professional experience is preferred but not required.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career full potential
• Performance bonus
• Signing bonus
• Monthly meal allowance depending on days worked
• Health insurance through Generali
• Multisport and/or Coolfit cards
• Access to a learning platform
• Remote working model after onboarding requirements
• Relocation support for eligible EU candidates
• Monthly accommodation allowance for 3 months
• Flight, bus or train transportation support for relocation
• And many others!!!