Technical Customer Advisor (German)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Technical Customer Advisor for their office in Athens, Greece .

Position: Technical Customer Advisor

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Manage customer interactions via phone, chat, email and social media channels
• Identify customer needs and provide professional technical support and troubleshooting guidance
• Ask relevant probing questions to diagnose technical issues and guide customers through appropriate solutions
• Build positive customer relationships through clear, professional and effective communication
• Provide accurate information using internal tools, knowledge bases and support resources
• Meet individual and team customer service targets and case handling KPIs
• Record customer interactions, update customer accounts and maintain accurate documentation
• Follow company communication standards, procedures and customer support policies.

REQUIREMENTS:

• Native or near-native fluency in German and Greek , both written and spoken
• Good command of English, both written and spoken
• Previous experience in customer service or technical support is an advantage
• Strong troubleshooting and problem-solving skills
• Excellent communication and active listening skills
• Customer-focused mindset with the ability to adapt to different customer situations
• Strong phone handling skills and ability to manage multiple communication channels
• Ability to multitask, prioritise workload and manage time effectively
• Good computer skills and ability to work with multiple systems simultaneously.

BENEFITS:

• Private health and life insurance from Day 1, including dental and eye care
• Free access to the company gym
• Daily net meal allowance for office and hybrid employees
• Fixed working hours for eligible parents with children up to 2 years old
• Training and ongoing development opportunities
• And many others!!!