Customer Support Agent (Basque)

David Kennedy Recruitment is working with a leading airline that is seeking to onboard Basque-speaking Customer Support Advisors to assist passengers across its regional markets in Spain.

In this role, you support customers with travel-related enquiries, provide clear information about airline services and policies, and help resolve issues throughout their travel journey. The ideal candidates have strong communication skills, a customer-focused mindset and the ability to remain calm and professional when assisting passengers with challenging situations

Position: Customer Service Advisor

Location: Barcelona, Spain

Model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Assist passengers with flight reservations, booking amendments and cancellations
• Provide information about baggage allowances, delayed luggage and missing baggage
• Support customers with online check-in, boarding enquiries and travel documentation
• Assist passengers affected by flight disruptions and respond to refund requests
• Handle customer complaints and resolve travel-related issues in a professional manner
• Explain airline policies, procedures and available options clearly
• Deliver a positive customer experience through effective communication and problem-solving

REQUIREMENTS:

• Fluency in Basque + English B2
• Strong communication and customer-service skills
• Ability to understand customer concerns and provide clear, helpful solutions
• Calm and professional approach when dealing with stressed or dissatisfied passengers
• Strong problem-solving skills and attention to detail
• Customer-oriented mindset and ability to work in a fast-paced environment

BENEFITS:

• Permanent employment contract in Spain, including applicable statutory benefits and entitlements
• Five weeks of paid initial training to help you start confidently with all the tools and knowledge you need
• 39-hour working week, Monday to Sunday, between 08:00 and 20:00, with rotating shifts
• Gross annual salary plus a gross annual bonus
• Modern offices in Barcelona with a terrace, comfortable facilities and team events
• Genuine opportunities for professional development and career growth within an international company