Customer Advisor (Polish)

David Kennedy Recruitment is working with a leading customer experience company that is seeking to onboard a Customer Advisor to join their team.

Position: Customer Advisor

Location: Athens, Greece

Model: Hybrid

Employment type: Full time

DUTIES AND RESPONSIBILITIES:

• Handle incoming customer calls and emails
• Provide accurate, valid and complete information using the appropriate methods and tools
• Identify opportunities to generate revenue through cross-selling and upselling during customer interactions
• Meet individual and customer service team targets, including case-handling quotas
• Maintain accurate records of customer interactions and process customer accounts and documentation
• Follow established communication procedures, guidelines and policies

REQUIREMENTS:

• Native or near-native level of Polish
• Fluent in English
• Previous sales experience with the ability to generate revenue through cross-selling and upselling
• Strong telephone customer service and active-listening skills
• Customer-oriented approach and ability to adapt communication to different customer profiles
• Excellent communication skills
• Good MS Office skills

BENEFITS:

• Indefinite contract
• 14 salaries per year
• Hybrid model
• Daily meal voucher
• Private health insurance, including dental and optical care
• Challenging working environment
• Employee events
• Free gym and wellbeing activities
• Rooftop cinema with Acropolis views
• And many more!