Business Development Manager
MCF Environmental Services, Inc. established in 1989 is an environmental waste transportation services Company looking for a positive and energetic Customer Success Specialist/Sales Account Manager to join our team in Ellenwood, GA!
The BD Manager will assist the sales department and will act as a link between external customers and internal operations. This individual will have excellent problem-solving skills and a passion for delivering exceptional customer service.
What you will do...
- Manage and maintain customer relationships with assigned facilities to provide ongoing support and ensure customer satisfaction
- Work directly with the sales department to troubleshoot, research, and resolve questions and issues within our services; Collaborate with other resources required to resolve issues.
- Leverage customer success tools to monitor customers' progress and utilization of our services
- Liaison between sales and operations management to ensure timely management of cases
- Liaison between sales and operations to identify upsell opportunities and servicing opportunities
- Monitoring customer outcomes, wellness call responses, and customer issue case management
- Demonstrate service expertise through interactions with customers
- Document all communication and maintain appropriate records for all accounts in our database
- Administrative support to Sales team and President of MCF with customer and/or sales related tasks
Skills & Qualifications
- High school diploma or equivalent required; 4-year bachelor’s degree preferred
- 2+ years of customer service experience/account management experience within hazmat space
- Superior communication and presentation skills
- Strong desire to help customers achieve their goals
- Interpersonal skills to work well in a team environment
- Organizational and time management skills
- Analytical skills (pay strong attention to detail)
- High level of accuracy
- Strong business acumen and problem-solving skills
- High proficiency in Word, Excel, Access and PowerPoint.
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